Help Center

Got questions? Well, we got answers!

Frequently Asked Questions

What is Baby Box?

How much is Baby Box?

What items come in the Baby Box?

What age is Baby Box for?

Can I buy just one box?

I'm having twins. Do you have a twin box option?

Can I gift a Baby Box?

Do you offer free shipping?

Do you ship internationally?

How do I cancel my subscription?

Do you offer sample Baby Boxes?

How long does shipping take? When do orders ship?

How can I track my order?

How do I access my account?

Can I pause my susbcription?

When will you bill me?

What should I do if my box or products are damaged?

What types of payments are accepted?

How do returns or refunds work?

I live in Canada, why is my bill different?

My tracking says delivered, and it has not arrived. Can you help?

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